Retail Service Specialist

Lead store team members in providing excellent customer service to retail and professional customers while supervising execution on programs such as Hi5 and Rock the Call. Process buy online/ship to store orders, handle special orders and outside purchases, and ensure accurate returns and exchanges are completed. Perform all store opening and closing duties, including day-end procedures, verifying deposits, and securing the building and vehicles. Assume shift management responsibilities in the absence of Assistant or Store Manager. Ensure team members adhere to the posted work schedule and clock in/out according to company policy. Bilingual candidates encouraged to apply.