Retail Service Specialist

Lead store team members in providing excellent customer service and supervise execution of programs including sales, Hi5, Rock the Call, and Never Say No. Process buy online/ship to store orders, handle special orders and outside purchases, and ensure retail returns and exchanges are processed accurately. Manage shift operations in the absence of Assistant or Store Managers, enforce clocking policies, and oversee store opening/closing duties such as securing money, locking doors, and arming security alarms. Ensure all merchandise is invoiced before leaving the store and that Zipline messages and merchandising tasks are completed. Requires strong communication skills and RSS Certification; bilingual candidates encouraged. Competitive wages, PTO, and stock purchase plan available.