Retail Service Manager
$60,000–$65,000 year
On-siteDeLand, Florida, United States
Job Summary
Manage service calls, handle phone sales and walk-in customers, and create work orders for all merchandise while maintaining regular attendance and meeting performance standards for quality and speed. Direct a skilled team of Mechanics and Service Techs, develop fleet service schedules, and ensure continuous implementation of company policies and procedures. Monitor operating efficiency of tools and equipment, maintain cleanliness and orderliness of the space, and schedule maintenance on fleet vehicles with weekly inspections. Work weekends and Saturdays as needed to support the store's fast-paced retail environment.
Required Qualifications
- Minimum 3 years of management experience
- Possess valid Florida driver's license or ability to obtain a Florida driver's license
- Able to sit, stand and carry products and/or equipment of up to or over 70 lbs
- Must pass a background check and pre-employment drug screen
- Must possess or ability to obtain a current Florida driver's license
- Ability and flexibility to work on Saturdays
- Ability to work a flexible retail schedule including weekends
Desired Qualifications
- Considerable knowledge of pneumatic tools, equipment and methods used in the tire service industry and working knowledge on diagnosing and repair of automotive systems
- Skill and working knowledge in repair of brakes, suspensions, cv axles, tire balancing, oil changes, belts, hoses, starters, alternators
- Ability to detect defects in automotive systems
- Ability to understand and carry out oral and written instructions
- Considerable knowledge of the occupational hazards and safety precautions required at work
- Ability to demonstrate a thorough understanding of all Service Tech and Mechanics positions, including experience in the use of all equipment, gauges and tools normally associated with diagnosis, installation and repair of mechanical services and tire related services
- Ability to work well under pressure and handle multiple tasks
- Strong service sales, and customer service skills
- Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
- Ability to establish and maintain effective working relationships with co-workers as necessitated by the work
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