Retail Sales Worker Lead - Patriots Point Naval & Maritime Museum

Coordinate store operations at Patriots Point Naval & Maritime Museum by assigning daily tasks to Sales Associates and General Utility Workers, leading pre-shift meetings, and ensuring all preparations are completed in advance. Greet every guest upon arrival, act as a concierge resource for local area knowledge, and resolve customer complaints immediately while maintaining a professional atmosphere even in management's absence. Train staff on customer service standards, manage inventory and merchandise orders, and lead nightly close-outs including cash balancing and audits. Compile daily sales data using Microsoft Excel and POS systems, assist with hiring, and coordinate employee scheduling within labor budgets.