Retail Sales & Service Associate
$39,707–$39,707 year
On-site · Orchard Park, New York, United States
Job Summary
Retail Sales & Service Associate at AAA Western and Central New York responsible for driving membership sales and delivering exceptional member service. Key duties include promoting AAA memberships, providing outstanding customer support over the phone and in person, assisting with branch operations, generating insurance referrals, explaining the benefits of the AAA Visa card, and promoting travel-related products. Requires strong communication, adaptability to a fast-paced environment, and flexibility around weekends/holidays. Located in Orchard Park, NY (onsite).
Required Qualifications
- Strong commitment to providing outstanding service and creating positive member experiences
- Excellent verbal and written communication skills
- Ability to stay informed about policies, procedures, and product lines
- Proficiency with technologies to deliver service and manage operations
- Flexibility to work weekends and holidays
- Ability to engage in meaningful conversations with members to build value and trust
- Ability to drive store revenue and generate new leads
- Ability to process routine office tasks and handle basic administrative duties
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