Retail Sales Manager
$48,195–$65,000 year
On-siteOntario, Canada or Quebec, Canada
Job Summary
Manage the day-to-day functions of the sales floor, including scheduling staff for cash registers, self-checkouts, and the retail floor to meet customer and donor demand. Ensure store performance meets financial targets by monitoring sales, labor hours, and operating plan progress while inspecting merchandising standards and shop-ability. Lead and coach the retail sales team, handle customer complaints and special requests, and implement sales promotions. Account for cash and tender controls, perform morning accounting, and drive loss prevention efforts. Adjust space-to-sales using the CatMax tool to maximize sales and navigate the work environment which may include heavy machinery and uneven surfaces.
Required Qualifications
- High School diploma
- Post-Secondary degree/diploma
- Experience in salesfloor supervisor, cashier supervisor, customer service management, or retail management
- Experience in Savers production environment, managing the functions of sorting/grading/pricing
- Strong mathematical and analytical skills
- Ability to communicate well in both verbal and written forms
- Ability to observe, assess and coach the work of others
- Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form
- Ability to reason, make decisions, and use independent judgment in various situations
- Proficient in all Microsoft Office applications
- Must be able to frequently lift and carry products weighing less than 5 lbs
- Will occasionally need to lift and carry products weighing up to 50 lbs
- Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 – 10 lbs. of force
- Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team
- Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection
- Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team
- Frequently required to read written & electronic documents and product labels
- Continuously needs to hear and verbally communicate in order to interact with and respond to management, team members and customers
- Will need to adjust work schedule to the needs of the business, including working nights, weekends, and holidays
- Will periodically need to drive to meetings or other stores for business purposes
- May sometimes be required to drive to the bank to make deposits
Desired Qualifications
- Post-Secondary degree/diploma preferred
- Experience in Savers production environment, managing the functions of sorting/grading/pricing (preferred; can be acquired in position)
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