Retail Sales Floor Lead - Bothell Outlet Store

Retail Sales Floor Lead at Brooks Bothell Outlet Store responsible for delivering premium service, acting as a front-line brand ambassador, and leading store floor activities. Uses expert product knowledge and service skills to educate customers, support teammates, and model exceptional service. Plays a key role in daily floor execution, provides leadership to elevate customer experience and store performance, and handles customer escalations and operational issues when management isn’t present. Responsibilities include driving a productive sales floor environment, assisting with merchandising, stocking, cashiering, and supporting store events, while training staff on sales techniques and product knowledge. Qualifications emphasize premium retail experience, availability for 30+ hours/week including evenings/weekends, keyholder experience (preferred), computer proficiency, POS accuracy, ability to lift up to 50 lbs, and excellent interpersonal and written/verbal communication skills. The role requires comfort interfacing with a diverse customer base and keen attention to detail with alignment to Brooks values.