Retail Sales Associate
$22,880–$31,200 year
On-site · Webster, Texas, United States
Job Summary
Retail Customer Service Representative (Pawnbroker) role in EZCORP stores involves daily customer interaction, assisting with sales and pawn transactions, and fostering a friendly, respectful shopping environment. Training pathway begins with a 5-week paid program leading to Pawnbroker certification and potential promotion through a structured career path (Lead Pawnbroker, Store Manager in Training). Responsibilities include greeting customers, handling sales and pawn loans, processing transactions, and performing opening/closing duties. The role emphasizes excellent customer service, relationship-building, multitasking, and adherence to company policies. Requirements include a high school diploma or GED, prior customer service/retail experience, strong communication skills, ability to work independently and as part of a team, and the ability to pass a background check and drug test. Bilingual ability is a plus. Benefits listed include health insurance eligibility, competitive pay with uncapped bonuses, 401(k) with company match, generous PTO and holiday pay, store discount, and career development opportunities within EZCORP, headquartered in Austin, TX.
Required Qualifications
- High school diploma or GED
- Customer service, cashier, or retail experience
- Excellent communication and interpersonal skills
- Work well independently and as a team member
- Ability to multitask
- Able to pass a criminal background check and drug test
- Knowledge of commonly pawned items a plus
- Sales background a plus
- Bilingual a plus
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