Retail Sales Associate / Customer Service
$29,848–$31,200 year
On-siteTempe, Arizona, United States
Tempe, Arizona, United StatesOn-siteFull Time$29,848–$31,200 yearEntry LevelSmall
Full TimeEntry LevelSmall
Job Summary
Inform clients about the Elements Wellness Program benefits and guide them through the enrollment process using our proven sales methodology. Serve as the primary point of contact for all client interactions, whether on the phone or in the studio, ensuring appointment paperwork and payments are handled accurately and efficiently. Maintain a clean, inviting studio environment while collaborating with managers and massage therapists to deliver exceptional hospitality. Earn commission on wellness plan and gift card sales, with opportunities for monthly bonuses and a complimentary monthly massage.
Required Qualifications
- Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
- The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.
- The right candidate can turn every incident of client criticism to a story of great customer service.
Desired Qualifications
- Prior retail sales experience preferred; selling memberships or services in‐person to potential clients.
- Customer Service in a spa‐like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‐to‐learn computer programs.
- Driven to create the best work environment for the employees and the best experiences for the client.
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