Retail Sales Ambassador - Tailored Clothing, Mall In Columbia - Full Time
On-siteColumbia, Maryland, United States
Job Summary
Greet customers, make product recommendations, and upsell to drive sales while serving as the expert for the vendor/brand/area you represent. Act as a liaison between designated vendors, personal stylists, and store leadership to communicate customer needs and execute strategic merchandising initiatives. Ensure the sales floor is neat, clean, and properly signed for transactions, then use Macy's point of sale systems to wrap up sales. Create and implement best practices to drive sales, turn, and gross margin above company average, and actively plan and lead customer-facing vendor-sponsored events to meet participation goals. Build brand-specific clientele to support local marketing and foster an environment of acceptance and respect. Full-time colleagues work 30+ hours per week, while part-time colleagues work 12-24 hours.
Required Qualifications
- Minimum 1 year previous selling or retail experience
- Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment
- Flexible availability, including days, evenings, weekends and holidays
- Regular, dependable attendance and punctuality
- Must be able to lift at least 30lbs.
- Ability to stoop, kneeling, crouching, and climbing ladders
- Reaching above eye level
- Color vision
Desired Qualifications
- Demonstrate ability to build relationships and convert customers into clients
- Energetic and positive attitude
- Possess vision and creativity
- Self-starter, able to work independently and as part of a team
- Excellent time management skills
- Ability to effectively communicate and present information to customers, peers, and all levels of management
- Excellent verbal and written communication and interpersonal skills
- Ability to work collaboratively across departments
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