Retail Relationship Banker
$41,714–$69,000 year
On-siteMission Viejo, California, United States
Job Summary
Delivers exceptional service to customers and prospects by identifying needs, providing financial solutions, and recommending tailored banking, investment, and lending products. Proactively engages with existing clients and prospects to grow loyalty, generate appointments, and build new relationships within the community. Supports customer transactions, resolves issues from credit audits, and identifies suspicious activity patterns related to money laundering. Applies the risk management framework to protect assets, maintain lending portfolio quality, and ensure compliance with legal and regulatory requirements. Works collaboratively within the branch and through various channels to achieve business objectives, integrating marketing promotions into customer conversations. Schedule may differ week to week in terms of days worked, hours, and shifts.
Required Qualifications
- Typically between 2 - 3 years of relevant experience
- post-secondary degree in related field of study
- Registration to sell investment products completed - as appropriate for the jurisdiction
- Appropriate lending qualifications and designations
- Working knowledge of personal and small business customer needs and solutions
- Working knowledge of retail investments and lending products
- Experience in financial services
- Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications
- Experience in a consultative customer service or sales role
- drive to deliver a personal customer experience
- focus on results and the ability to thrive in a consultative sales and team-based environment
- Resourceful self-starter with courage and confidence to approach customers
- Readiness to collaborate and work in different capacities as part of a team
- Strong interpersonal skills, including the ability to build rapport and connections with customers
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
- Specialized knowledge
- Verbal & written communication skills - Good
- Organization skills - Good
- Collaboration & team skills - Good
- Analytical and problem solving skills - Good
- Federal registration with the Nationwide Mortgage Licensing System and Registry
- A criminal background review and credit history evaluation
Desired Qualifications
- Canada only
- U.S. Only
- This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the Secure and Fair Enforcement for Mortgage Licensing Act (the S.A.F.E. Act)
- The Bank will instruct you on the registration requirements needed to comply with this requirement
- Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience
- Passionate commitment to helping our customers
- Drive to deliver a personal customer experience
- A focus on results and the ability to thrive in a consultative sales and team-based environment
- Resourceful self-starter with courage and confidence to approach customers
- Readiness to collaborate and work in different capacities as part of a team
- Strong interpersonal skills, including the ability to build rapport and connections with customers
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
- Specialized knowledge
- Verbal & written communication skills - Good
- Organization skills - Good
- Collaboration & team skills - Good
- Analytical and problem solving skills - Good
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.