Retail Pro POS Technical Consultant - Saudi Arabia
On-siteRiyadh, Riyadh Region, Saudi Arabia
Job Summary
Design, configure, and deploy Retail Pro POS across multiple store locations while customizing workflows, screen layouts, and system settings based on business requirements. Manage system upgrades, patches, and enhancements to minimize disruption, and oversee integration with ERP, CRM, loyalty systems, eCommerce platforms, and payment gateways. Ensure accurate synchronization of sales, inventory, promotions, and customer data across systems by collaborating with IT teams and vendors to resolve integration and data-related issues. Provide technical support as the escalation point for POS incidents, monitor system performance, and troubleshoot transaction, replication, and connectivity problems. Lead POS implementation projects, store rollouts, migrations, and system enhancements while coordinating with Finance, Supply Chain, Store Operations, and Audit to ensure smooth operations. Maintain system documentation and support business continuity initiatives.
Required Qualifications
- Bachelor's degree in Computer Science, Information Systems, or a related field
- Minimum 5 years of experience in retail IT systems
- At least 2 years of hands-on experience with Retail Pro POS (Retail Pro Prism)
- Strong understanding of retail operations, store processes, and POS workflows
- Experience integrating POS systems with ERP, CRM, loyalty platforms, and payment gateways
- Proficiency in SQL and database management (Oracle and/or MySQL)
- Knowledge of networking concepts including LAN, WAN, VPN, and store connectivity
- Experience managing POS implementations and rollouts across multiple stores and locations
- Experience with large-scale retail transformation or digitalization projects
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication and stakeholder management abilities
- Ability to work effectively in fast-paced environments and manage multiple priorities
- Good balance of technical and functional business knowledge
- Understanding of retail promotions, coupons, loyalty programs, and compliance requirements
Desired Qualifications
- Retail industry certifications or Retail Pro certifications
- Experience with JavaScript, .NET, or other scripting/programming languages
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