Retail Print & Services Supervisor
On-site · Thunder Bay, Ontario, Canada
Job Summary
Print & Services Supervisor at Staples leads a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Responsibilities include modeling and coaching the selling approach, supervising print and customer-facing interactions, executing promotions and flyers, leading store areas (including cash and print) to achieve goals, maintaining store brand standards in print, and dedicating time for training and development of associates. The role requires 3+ years of retail customer service with supervisory experience preferred, and 1-2 years in a print/graphic communications environment with knowledge of graphic design principles; strong technical skills with printing equipment and the ability to thrive in a fast-paced setting.
Required Qualifications
- 3+ years of prior customer service experience in retail
- experience in a print/graphic communications environment
- working knowledge of graphic design principles
- technical acumen to operate computer and printing equipment
Desired Qualifications
- 3+ years of customer service experience in retail
- prior supervisory and coaching experience preferred
- 1-2 years of experience in a print/graphic communications environment
- working knowledge of graphic design principles
- technical acumen to operate computer and printing equipment
- ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills
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