Retail Operations Supervisor
On-siteRichmond Hill, Ontario, Canada
Job Summary
Lead the store in driving sales and operational excellence by modeling customer service behaviors, coaching associates, and ensuring the sales floor remains customer-ready through daily visual merchandising and promotional set-ups. Oversee inventory management, freight flow, and backroom organization while supervising weekly cash office administration and reporting. Facilitate clear communication by leading meetings and addressing operational issues promptly, alongside supporting health and safety inspections and associate training. This role requires 3+ years of retail customer service experience and 1-2 years of supervisory experience to maintain a high-performance culture.
Required Qualifications
- 3+ years of prior customer service experience in retail
- 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets
- Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills
- Strength and keen eye for visual merchandising
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