Retail Operations Supervisor
On-site · Paragould, Arkansas, United States
Job Summary
Retail Operations Supervisor at PetSmart overseeing store operations, merchandising and inventory management, pet care standards, and associate leadership. Responsibilities include training and mentoring sales associates, delegating daily tasks, acting as Leader on Duty, managing inventory and audits, operating POS systems and cash handling, maintaining store standards and policy compliance, coordinating opening/closing procedures, conducting live cycle counts, and ensuring a positive experience for pet parents purchasing online orders for pick-up or ship-from-store. Key skills include people leadership, merchandising execution, inventory control, customer service excellence, communications, schedule management, problem-solving, and adherence to safety and ethics policies. This role emphasizes supervising and guiding associates, maintaining an engaging store environment, and delivering a high-quality customer/pet-parent experience.
Required Qualifications
- 2+ years retail supervisory experience in a customer-focused environment.
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.
- Strong organizational skills and attention to detail.
Desired Qualifications
- 2+ years retail supervisory experience
- strong written and verbal communication
- proficiency in computer applications
- ability to work evenings, weekends, and holidays as needed
- training onboarding mentoring and coaching
- store operations and inventory management
- leadership and team development
- experience with POS systems and cash handling
- merchandise handling and presentation standards
- customer-focused service mindset
- ability to delegate and validate tasks
- problem solving and conflict resolution
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