Retail Operations Specialist

Retail Operations Specialist responsible for driving operational consistency across Harvard FCU branches, conducting planned and surprise branch audits, coaching branch staff, developing training materials, and partnering with Compliance, Operations, Training, IT, and other teams to implement new processes. Key activities include identifying operational gaps and risks, documenting findings, tracking corrective actions, ensuring adherence to policies, validating incentive reporting, and supporting cross-department projects to enhance retail operations. Strong emphasis on coaching staff, data validation, process documentation, and proactive communication to reinforce operational standards; requires ability to travel between Boston, Cambridge, and Somerville locations and work in a hybrid onsite/remote schedule.