Retail Operations Manager
On-siteLondon, England, United Kingdom
Job Summary
Implement the TALA Retail Playbook across all store locations, conducting structured store visits to audit performance, identify gaps, and drive improvement with store teams. Own the flow of information between HQ and stores by developing communications that keep teams aligned, while acting as the retail voice in cross-functional meetings to surface operational realities. Support end-to-end operational delivery for new store openings and pop-ups, coordinating logistics, onboarding new teams, and ensuring they embed the Playbook from day one. Oversee day-to-day stock management, visual merchandising standards, and operational compliance across the estate, ensuring safety and legal adherence. Partner with Merchandising, Logistics, Marketing, and People to translate HQ strategies into practical direction for the shop floor. This full-time, store-based role starts late 2025 across London and national openings.
Required Qualifications
- An experienced retail operator with 7–9 years in store and operational roles across a multi-site environment
- A credible communicator - someone store teams trust and HQ colleagues respect, who bridges both worlds with confidence
- Strong track record of implementing operational frameworks, raising standards and driving compliance across multiple locations
- Experience supporting or delivering new store openings, with the organisational rigour to manage multiple workstreams simultaneously
- Commercially aware, with a solid understanding of retail KPIs, stock management, visual standards, and P&L
- Someone who takes ownership of the detail without losing sight of the bigger picture
- A proactive, solutions-focused operator who moves quickly, communicates clearly, and gets things done
- HQ Based but comfortable spending time across all stores, with the flexibility to travel nationally and support openings and key trading periods
Desired Qualifications
- A genuine passion for TALA, our community, and what excellent retail looks and feels like
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