Retail & Operations Manager - Seaford, East Sussex
On-siteBrackley, England, United Kingdom
Job Summary
Oversee daily showroom operations, including opening and closing duties, while delivering expert design consultations to guide clients through kitchen makeovers. Manage the sales process from pre-appointment calls and in-home quotations to closing sales, resolving concerns, and conducting post-sale surveys for made-to-measure products. Liaise with installers and suppliers to ensure smooth project delivery, maintain fresh visual merchandising displays, and build local brand awareness through community engagement. Recruit, train, and coach the in-house team of Sales Consultants and Drivers, driving profitable turnover and preparing the business for future franchisor readiness. Monday to Friday 9am–5pm, Saturdays 10am–4pm, with a clear pathway to purchasing the business.
Required Qualifications
- UK driving licence
- Previous management experience
- Able to pivot and stretch between commercial and operational elements
- IT literate (Microsoft Office/CRM)
- Excellent commercial attributes
- Strong business acumen
- Sales-focused
- Relationship builder
- Engaging networker
- High proficiency in 'people' skills
- Strong leadership and organisational skills
- Excellent communication and customer service abilities
- Financial acumen
- Understanding of business principles (including P&L, financial reporting)
- Awareness of previous execution of the sales process
- Background and understanding of the customer journey/experience
Desired Qualifications
- Resilient
- Customer and Sales focused
- Open & Clear communicator
- Organised
- Self-Motivated & Hardworking
- Problem Solver
- Proactive & hands-on
- Able to work independently and as part of a team
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