Retail Operations Manager
On-site · Birmingham, Alabama, United States
Job Summary
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Responsibilities include leading recruiting and coaching, onboarding and development of associates, ensuring training across the store, managing labor, addressing grievances, coordinating staffing coverage for pivotal areas, validating operational messages, and communicating priorities. The role also oversees healthcare for store-owned pets, inventory accuracy and pricing, planograms, vendor relationships, Buy Online and Pick Up In Store and Ship From Store programs, and analyzing sales trends to inform merchandising decisions. Strong leadership, customer service, and organizational skills are required to maintain store standards and a safe, compliant work environment. The position emphasizes P&Ps adherence, store cleanliness, and a culture of empowerment, with performance-based incentives and benefits mentioned. Applicants must be 18+ and meet location-specific requirements where applicable.
Required Qualifications
- 3+ years of retail leadership or experience in a customer-focused environment
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.