Retail Operations Manager
$45,760,000–$52,520,000 year
On-siteScottsdale, Arizona, United States
Job Summary
Manage product presentation, availability, pricing accuracy, and signage while overseeing labor budgets, store expenses, and shrink goals. Direct Associate performance through coaching, disciplinary actions, and development plans, ensuring compliance with SOPs, loss prevention policies, and safety standards. Execute administrative duties including timesheet approvals, inventory adjustments, cycle counts, and ServiceNow ticket resolution. Open and close the store independently, handling cash procedures and customer escalations while maintaining brand merchandising standards. Anticipate staffing needs and recruit talent to support business priorities across in-store and e-commerce operations.
Required Qualifications
- College Degree or Equivalent Leadership Experience
- Leading small-large groups of Associates to include performance management, disciplinary action, and business controls
- Must be able to stand for extended periods of time
- Must be able to climb up and down a ladder
- Must be able to move throughout the store
- Must be able to lift a 30 lb. box overhead
- Must be able to work a flexible work week
- Must be able to work nights, weekends, and holidays depending on business needs
- Strong listening and interpersonal skills
- Good verbal and written communication skills
- Ability to communicate cross-functionally
- Strong strategic skills
- Ability to effectively forecast business needs
- Ability to develop comprehensive solutions to complex problems
- Ability to identify opportunities and solutions to increase sales
- Ability to strengthen operational processes
- Basic computer skills
- Working knowledge of Microsoft Office Suite, including Outlook
- Skills to manage conflict
- Ability to lead conflict resolution
- Ability to hold others accountable
- Strong business acumen
- Complete accountability for P&L management
- Ability to organize multiple priorities
- Ability to ensure resources are properly allocated to meet objectives
- Ability to lead by example
- Ability to enforce a high standard of Customer service
- Ability to lead with a Servant Leadership approach
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