Retail Operations Lead
On-siteVictor, New York, United States
Job Summary
Support sales associates with merchandise handling, product knowledge training, and presentation standards while leading the team during store operations. Manage inventory levels, conduct audits, and analyze sales trends to optimize stock replenishment and markdowns. Oversee store opening and closing procedures, including receiving product, setting seasonal displays, and operating point-of-sale systems for cash transactions. Maintain pet care standards by feeding, cleaning, and monitoring new arrivals and sick pets, ensuring safe transport to the vet when necessary. Address associate complaints, provide performance feedback, and enforce company policies to uphold store safety and brand standards.
Required Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout
- Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception
- Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds
- Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.