Retail Operations Lead
On-site · Lockport, New York, United States
Job Summary
Retail Operations Lead at PetSmart overseeing store merchandising, inventory management, and pet care operations with leadership responsibilities. Drives operational excellence, supports and coaches associates, and ensures store standards and compliance with Policies and Procedures. Responsibilities include merchandising execution, inventory audits, POS/cash handling, opening/closing procedures, live-cycle counts, and ensuring a positive experience for pet parents. Requires 2+ years of retail supervisory experience, full-time availability with flexibility for evenings, weekends, and holidays, and strong communication and organizational skills. The role emphasizes people leadership, training, performance feedback, and maintaining a safe, healthy store environment for pets.
Required Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment
- Full-time availability, flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout
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