Retail Operations Lead

Retail Operations Lead at PetSmart responsible for driving operational excellence in stores, focusing on merchandising, inventory management, pet care operations, opening/closing procedures, and supervising associates. Oversees training and development of associates, delegates daily tasks, ensures compliance with Policies and Procedures and Code of Ethics, and maintains a safe, organized store environment. Manages product receiving, placement, seasonal displays, promotional setups, and POS/cash handling while delivering a positive experience for pet parents and customers. Supports inventory counts, sales analytics, and ensures healthy handling of pets and online orders (pickup or ship from store). Requires 2+ years of retail supervisory experience and full-time availability with flexibility for evenings, weekends, and holidays. Employee focus on leadership, coaching, and maintaining a visually appealing store, with emphasis on safety and customer satisfaction.