Retail Operations Lead

Retail Operations Lead responsible for merchandising and inventory management, pet care operations, and store-experience execution. Shared leadership duties include training and developing associates, delegating daily tasks, and serving as Leader on Duty. Key responsibilities include managing inventory and audits, executing merchandise strategies, operating POS systems, ensuring store standards and policy compliance, assisting with opening/closing procedures, and ensuring a safe, engaging experience for pet parents. Requires strong communication, organizational skills, and ability to lead and motivate a team in a fast-paced retail environment with evening/weekend/holiday availability. Prior experience in supervising retail teams and maintaining visually appealing store layouts is essential. The role emphasizes driving operational excellence, inventory control, customer and pet-parent satisfaction, and adherence to company policies and procedures.