Retail Operations Lead

Retail Operations Lead at PetSmart responsible for driving operational excellence across merchandising and inventory management, opening/closing the store, supervising and developing associates, and maintaining a safe, engaging shopping environment. Key duties include merchandising execution, inventory control, POS/cash handling, and ensuring compliance with Policies and Procedures and the Code of Ethics. The role involves leading when on duty, coaching and mentoring staff, handling associate relations, and ensuring a positive guest experience through effective store operations, with emphasis on pet care, stay on brand, and achievement of sales and service standards. Requires 2+ years of retail supervisory experience; full-time availability including evenings, weekends, and holidays; strong communication, organizational skills, and ability to manage multiple tasks in a dynamic retail setting.