Retail Operations Lead
On-site · Humble, Texas, United States
Job Summary
Retail Operations Lead at PetSmart drives store-level operational excellence through merchandising and inventory management, oversees associates, and leads opening/closing duties while ensuring a safe, engaging, and well-presented store. Responsibilities include training and mentoring sales associates, coordinating daily tasks, supervising during shifts, handling POS transactions, maintaining inventory accuracy, executing display and promotional setups, and ensuring pet care standards and customer experiences are positive. The role requires leadership of a team, strong communication, adaptability under pressure, and a focus on store standards and process compliance. Qualifications emphasize 2+ years of retail supervisory experience, proficiency with computer applications, and excellent organizational and interpersonal skills.
Required Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment.
Desired Qualifications
- 2+ years retail supervisory experience
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure
- Strong organizational skills and attention to detail
- Leadership experience with associates
- Store operations and customer service experience
Additional Requirements
- Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
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