Retail Operations Lead
On-site · Flagstaff, Arizona, United States
Job Summary
Retail Operations Lead at PetSmart oversees merchandising, inventory management, and pet-care operations while guiding and developing store associates. Responsibilities include opening/closing the store, leading on-duty during shifts, delegating daily tasks, addressing associate concerns, and maintaining store standards and compliance with Policies and Procedures. The role involves operating POS systems, handling cash, analyzing sales trends, replenishing stock, managing live cycle counts, ensuring pets in care are healthy, and delivering a positive experience for pet parents through in-store and online order pickup or ship-from-store. The position requires 2+ years of retail supervisory experience, full-time availability (evenings, weekends, holidays), strong computer proficiency, excellent communication, and strong organizational skills. The role emphasizes leadership, training, mentoring, and ensuring a safe, clean, and engaging store environment.
Required Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout
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