Retail Operations Lead
On-site · Mount Juliet, Tennessee, United States
Job Summary
Retail Operations Lead at PetSmart responsible for merchandising and inventory management, store opening and closing, supervising associates, and maintaining a safe, organized store. Key duties include leading and coaching staff, implementing merchandise strategies, managing POS and cash handling, conducting regular inventory audits and live cycle counts, ensuring store standards and policy compliance, supporting online order pickup and ship-from-store, maintaining pet care quality, and delivering a positive customer experience while collaborating with leadership to drive store performance.
Required Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment.
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.
- Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
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