Retail Operations Lead

Retail Operations Lead at PetSmart drives operational excellence in stores, leading merchandising and inventory management, overseeing associates, and ensuring a safe, organized environment. Responsibilities include guiding sales associates in product knowledge and presentation, training and developing staff, delegating daily tasks, leading when on duty, addressing associate concerns, managing merchandise strategies, inventory audits and replenishment, operating POS systems and handling cash, maintaining store standards and compliance with Policies and Procedures, assisting with opening/closing procedures, conducting monthly live cycle counts, and ensuring pets in care are healthy and well cared for. The role emphasizes leadership, performance feedback, supervising associates, maintaining an engaging store layout, and delivering a positive pet-parent experience with online order pick-up or ship-from-store. Qualifications include 2+ years of retail supervisory experience and full-time availability with flexibility for evenings, weekends, and holidays, plus proficiency in computer applications and strong communication and organizational skills. The role includes physical demands such as standing, lifting up to 50 pounds regularly and more than 100 pounds occasionally, and exposure to live animals and pet-related environments.