Retail Operations Lead
On-site · Southfield, Michigan, United States
Job Summary
Retail Operations Lead at PetSmart drives operational excellence in stores through merchandising, inventory management, pet care operations, and leadership of associates. Responsibilities include training and coaching sales associates, facilitating the associate experience, delegating tasks, managing merchandise and displays, conducting inventory audits and cycle counts, operating the POS system and handling cash, ensuring store standards and ethical compliance, assisting with opening/closing procedures, and guaranteeing positive pet-parent experiences with in-store and online orders. The role requires supervising activity, maintaining an organized store layout, strong communication, ability to work evenings/weekends/holidays, and comfort with physical duties and animal care. Must have 2+ years of retail supervisory experience and full-time availability.
Required Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment.
Desired Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment.
- Full-time availability; ability to work evenings, weekends, and holidays as needed.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.
- Strong organizational skills and attention to detail.
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