Retail Operations Lead
On-site · Hattiesburg, Mississippi, United States
Job Summary
Retail Operations Lead at PetSmart overseeing merchandising, inventory management, pet care operations, and store leadership. Responsibilities include training and developing associates, delegating daily tasks, leading as on-duty leader, upholding store standards and policies, managing inventory and promotions, operating POS/cash handling, and ensuring a safe, engaging in-store experience for pets and customers. Requires 2+ years of retail supervisory experience, full-time availability (evenings/weekends/holidays), strong communication, organizational skills, proficiency with computers, and ability to lead a team in a fast-paced environment. This role involves opening/closing the store, live cycle counts, and maintaining a high-quality store presentation while ensuring pet care and customer experience excellence.
Required Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment
- Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure and maintain composure
- Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout
- Supervisory responsibility
- No direct reports, however, are expected to guide and support the development of other associates
- Provides feedback on associate performance to direct supervisor
- Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns
- Essential physical demands and worn environment
- Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds
- Exposure to live animals and their handling is common
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