Retail Operations Lead
On-site · Oak Creek, Wisconsin, United States
Job Summary
Retail Operations Lead at PetSmart responsible for merchandising and inventory management, pet care operations, and leading store associates. Responsibilities include training and developing associates, delegating daily tasks, leading when the leader on duty, managing inventory and audits, operating POS systems, ensuring store standards and adherence to Policies and Procedures, participating in opening/closing procedures, conducting monthly live cycle counts, and ensuring a safe, healthy, and engaging customer and pet-parent experience. The role requires leadership in a retail environment with emphasis on store execution, merchandising strategy, customer service, and compliance, with a per-hour rate and location-specific requirements at Oak Creek, WI. The position highlights safety, pet care, and the ability to work a flexible schedule including evenings, weekends, and holidays.
Required Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment.
- Full-time availability; ability to work evenings, weekends, and holidays as needed.
- Proficiency in computer applications.
- Strong written and verbal communication skills.
- Ability to react under pressure and maintain composure.
- Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.
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