Retail Operations Lead
On-site · Indianapolis, Indiana, United States
Job Summary
Retail Operations Lead at PetSmart leads store-level operations, focusing on merchandising and inventory management, pet care operations, and leadership of associates. Responsible for opening/closing, ensuring store standards, operating POS systems, maintaining accurate inventory, and delivering a positive pet-parent experience. Requires supervising experience, ability to train and coach staff, and strong organizational and communication skills to manage tasks, audits, and store presentation in a high-volume retail environment with a focus on compliance with company policies and ethical standards.
Required Qualifications
- 2+ years of retail supervisory experience in a customer-focused environment
- Full-time availability; flexibility in schedule including evenings, weekends, and holidays
- Proficiency in computer applications
- Strong written and verbal communication skills
- Ability to react under pressure
- Strong organizational skills and attention to detail
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