Retail Operations Executive (Luxury Lifestyle)
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Job Summary
Monitor daily, weekly, and monthly sales performance across all direct stores to track conversion rates, average transaction value, and units per transaction. Prepare sales reports, dashboards, and performance analyses for management while coordinating replenishment requests and inventory reconciliations with Supply Chain teams. Ensure compliance with brand visual merchandising guidelines by conducting regular store audits and maintaining promotional displays. Support retail managers in manpower coordination, new employee onboarding, and incentive program execution. Maintain accurate personnel records, resolve customer service escalations, and uphold premium service standards aligned with MY Premium Lifestyle Brand values. Submit timely operational updates and participate in monthly business reviews to drive store productivity and operational excellence.
Required Qualifications
- Bachelor's Degree or Diploma in Business Administration, Retail Management, Marketing, or a related field
- Minimum 2–4 years of experience in retail operations, retail administration, sales operations, or store management
Desired Qualifications
- Experience within the luxury, lifestyle brands, electronics, premium consumer brand, and retail industry
- Experience working with multiple retail locations or department store counters
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