Retail Merchandising & Display Technician
$45,760–$45,760 year
On-siteBurlington, Massachusetts, United States
Job Summary
Install and build displays, fixturing, and endcaps, including setup of security, cabling, wiring, monitors, and audio connectivity. Troubleshoot and repair display issues independently, ensuring full functionality using provided parts and a basic toolkit. Lead teams on multi-rep projects requiring travel up to 120 miles, with occasional overnight travel. Perform planogram resets, POP updates, and maintain correct pricing and signage. Facilitate prescription drug collection by securing bags and placing them in holding areas. Report visit status within 24 hours and enter data same day. Complete paid training and certification before conducting visits. Available for a minimum of 32 hours per week, with potential to work 40–50+ hours.
Required Qualifications
- High school diploma or equivalent
- Experience in building displays, fixturing, monitor cabling/connectivity
- Experience using tools required to maintain displays
- Experience in troubleshooting and fixing display issues, i.e., light fixtures, malfunctioning buttons, computer/tablet/Smartphone demo-related issues, software reboots, electronic component connectivity, etc.
- Must have good verbal and written communication skills
- Detail-oriented and highly organized
- Ability to independently manage an account base
- Able to read schematics and correctly connect components
- Always display a professional demeanor
- Must be proficient in using a personal Smartphone/Tablet with GPS functionality to upload photos, report assignment data, reference documents while in-store, and schedule visits
- Ability to drive on behalf of the company in compliance with company guidelines, with access to reliable transportation
- Must commit to complete the market area's minimum weekly or special project hours request
- Must have a basic toolkit
- A basic toolkit includes a multi-screwdriver, torx security bit set, hammer, cordless drill, allen wrench, box cutter, rubber mallet, socket set, needle nose pliers, precision wire cutters, crescent wrench, easy off, putty knife, microfiber cleaning cloth, and goo gone
- Complete/Pass required (break-fix and ad-hoc) paid training requirements, as well as one-off project training, before conducting visits
- Regularly stand, walk, bend over, reach overhead, crouch, kneel, balance, grasp, push or pull, talk and/or hear, and drive
- Always lift and carry supplies into the store up to 10 pounds
- Regularly lift and carry up to 40 pounds
- Frequently lift and carry up to 25 pounds
- Occasionally lift up to 100 pounds with support from a 2nd person
- Work 8 hour resets when necessary
- Climb a ladder more than 10ft tall
- Continuous hand/eye coordination and fine manipulation
- Complete/pass certification (online and in-store) in Best Buy to use machines such as Big Joe/Little Joe and possibly forklifts
- Occasionally travel via flight or other modes of transportation
- Available to work a minimum of 32 hours per week, with the potential to increase to 40–50+ hours based on business needs
- Standard schedule is Monday through Friday, starting at 8:00 a.m., with occasional weekend assignments
- Ability to occasionally travel overnight is required
- Travel up to 120 miles with paid Drive Time and Mileage per company policy
- Store service within 48-72 hours
- Troubleshoot and repair display issues independently, ensuring they are fully functional using the parts provided
- Must be able to lift 50 lbs
Desired Qualifications
- Lead Teams on multi-rep projects
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