Retail IT Ops France
On-siteRueil-Malmaison, Île-de-France, France
Job Summary
Provide first-line functional support for retail application incidents and requests in France, coordinating resolution with business users and adjacent IT teams. Act as the primary point of contact for retail operations, facilitating cross-functional alignment between stores, business teams, and IT. Monitor recurring issues to propose practical improvements for service quality and maintain clear documentation of processes and known issues to reduce key-person dependency. This internal replacement role supports French retail operations for DIM Brands International, reporting to the Retail Service Application Manager while coordinating with DTC IT stakeholders.
Required Qualifications
- Minimum two years of experience in retail application support
- Ideally with Cegid Y2 or Shopify
- Understanding of basic database architecture and data management concepts
- Familiarity with functional data flows and retail application processes
- Basic understanding of standard retail store infrastructure models
- SQL knowledge
- Familiarity with Waterfall, Agile and Lean project management methodologies
- Customer-oriented mindset with strong focus on end users and store teams
- Problem-solving mindset and practical approach to incident resolution
- Clear communication with technical and non-technical stakeholders in French and English
- Strong stakeholder management across store managers, district and area managers, infrastructure and IT teams
- Mandatory: French and English
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