Retail Golf Services Associate
$31,200–$35,360 year
On-sitePlano, Texas, United States
Job Summary
Execute all Club Services including re-gripping, re-shafting, and loft/lie adjustments while diagnosing club issues to determine necessary repairs. Perform front-end operations such as processing returns, exchanges, gift cards, and loyalty program awards. Maintain premier merchandise presentation and ensure all equipment and supplies remain operational and clean. Document service orders accurately through the Golf & Tennis Services App and provide clear communication regarding repair options, costs, and timelines to customers. Offer product education and promote upcoming promotions to drive sales and enhance the customer experience. Maintain flexible availability for nights, weekends, and holidays.
Required Qualifications
- Strong listening and interpersonal skills
- Good verbal and written communication skills
- Ability to communicate cross-functionally
- Basic computer skills
- Working knowledge of Microsoft Office Suite
- Ability to organize multiple priorities to meet deadlines and objectives
- High School Diploma or equivalent
- Must be able to stand for extended periods of time
- Must be able to climb up and down a ladder
- Must be able to move throughout the store
- Must be able to lift a 30 lb. box overhead
- Must be able to maintain flexible availability, including nights, weekends, and holidays
- Strong self-accountability
- Proactive drive for results
Desired Qualifications
- 2+ years in retail materials handling, club repair or similar experience
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