Retail Golf Services Associate
$31,200–$35,360 year
On-siteThe Woodlands, Texas, United States
Job Summary
Execute club services including re-gripping, re-shafting, and loft/lie adjustments while diagnosing issues with shafts, grips, and heads to determine necessary repairs. Perform front-end operations such as returns, exchanges, gift card redemptions, and loyalty program awards. Maintain a premier merchandise presentation in the Club Services Desk and surrounding areas, ensuring all equipment and supplies remain operational. Document repair orders accurately through the Golf & Tennis Services App and provide clear communication regarding repair options, costs, and timelines to customers. Engage every customer to build lasting relationships and promote product offerings while providing consistent feedback to the Sales and Service Manager on operational opportunities. Maintain a clean, professional environment and demonstrate a culture of safety, ethical conduct, and compliance across all departments.
Required Qualifications
- Strong listening and interpersonal skills
- Good verbal and written communication skills
- Ability to communicate cross-functionally
- Basic computer skills
- Working knowledge of Microsoft Office Suite
- Ability to organize multiple priorities to meet deadlines and objectives
- High School Diploma or equivalent
- Must be able to stand for extended periods of time
- Must be able to climb up and down a ladder
- Must be able to move throughout the store
- Must be able to lift a 30 lb. box overhead
- Must be able to maintain flexible availability, including nights, weekends, and holidays
- Strong self-accountability
- Proactive drive for results
Desired Qualifications
- 2+ years in retail materials handling, club repair or similar experience
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