Retail Fraud Specialist I

Retail Fraud Specialist I at JPMorganChase serves as the first point of contact for customers, researching and reviewing check deposits for potential fraud, and delivering exceptional service. Role involves handling 75-100 cases daily, interpreting customer needs, navigating multiple computer systems, working independently and with a team, following established procedures, and treating customers with empathy and respect. Requires clear communication, at least 1 year of customer-facing experience, adaptability in fast-paced environments, problem-solving ability, and proficiency with general computer literacy. Location: San Antonio, TX, with schedules that may include evenings and weekends; high school diploma or GED required.