Retail Fragrances Sales Associate - Killian, Herald Square - Full Time
On-siteNew York City, New York, United States or New York, United States
Job Summary
Greet customers with personalized fragrance recommendations, demonstrating products and educating them on notes and layering techniques to build lasting relationships. Maintain a shoppable sales floor by merchandising new arrivals, processing damages, and updating signs while using point-of-sale technology to streamline transactions. Meet daily sales goals by sharing loyalty program benefits, driving client retention, and collaborating with the Beauty team to promote new launches. Work flexible shifts including weekends and holidays to support store operations, ensuring a warm, welcoming environment for every shopper.
Required Qualifications
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors
- Read and understand employment policies and safety rules/procedures in English
- Able to engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations that enhance their experience
- Drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services
- Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point-of-sale and mobile selling technology
- Be comfortable communicating and collaborating with customers and colleagues
- Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
- Meeting and surpassing daily sales goals by delivering exceptional service
- Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
- At least 1 year of customer service or selling experience required
- Standing for at least two consecutive hours
- Lifting at least 25lbs.
- Stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level
- Close vision, color vision, depth perception, and focus adjustment
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
- Must be available for weekend shifts
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