Retail Experience Lead
$41,246,400–$49,504,000 year
On-siteOttawa, Ontario, Canada or Stittsville, Ontario, Canada
Job Summary
Open and close the retail store, activate and deactivate alarms, and oversee daily operations while supervising staff during assigned shifts. Greet and assist customers by modeling exemplary conduct, suggesting new products, and providing product knowledge to build quality relationships. Maintain store appearance and product presentation to company standards, manage cash, and handle administrative duties including data entry. Escalate employee issues and customer complaints to store managers for resolution while acting as a steward of compliance and education. Assist with team onboarding, training, and continuous education to reinforce departmental policies and motivate the sales team to achieve targets.
Required Qualifications
- Strong knowledge of retail sales principles, methods, practices, and techniques
- Strong work ethic and positive team attitude
- Ability to guide, educate and motivate employees
- Strong customer service and troubleshooting skills
- Strong communication skills (verbal & written)
- Familiarity with security alarm systems – enabling and disabling
- Ability to learn and adapt to sales software quickly
- Proven data entry, data editing and typing skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Excellent organizational and time management skills
- Experience with cash management
- 2 years of experience in the retail industry
- High school diploma or GED required
- Experience in all aspects of customer service
- Clear criminal record
- Provincial Cannabis Certification
- Manual dexterity required to use desktop computer and peripherals
- Ability to stand for long periods of time
- Ability to lift 25 pounds
- Overtime as required
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