Retail Experience Lead
$31,200–$31,200 year
On-siteLethbridge, Alberta, Canada
Job Summary
Open and close the retail store, activate and deactivate alarms, and maintain product presentation to company standards. Supervise staff during assigned shifts, assist cashiers, and deliver a consistently high customer service level by suggesting new products and providing product knowledge. Manage cash, handle administrative duties, keep the front of house clean, and escalate employee issues or customer complaints to store managers. Act as a steward of compliance and education, reinforcing departmental policies and guiding team members through onboarding and continuous training. Assist with implementing sales strategies to motivate the team to achieve targets.
Required Qualifications
- 2 years of experience in the retail industry
- High school diploma or GED
- Experience in all aspects of customer service
- Clear criminal record
- Provincial Cannabis Certification
- Manual dexterity required to use desktop computer and peripherals
- Ability to stand for long periods of time
- Ability to lift 25 pounds
- Overtime as required
Desired Qualifications
- Strong knowledge of retail sales principles, methods, practices, and techniques
- Strong work ethic and positive team attitude
- Ability to guide, educate and motivate employees
- Strong customer service and troubleshooting skills
- Strong communication skills (verbal & written)
- Familiarity with security alarm systems – enabling and disabling
- Ability to learn and adapt to sales software quickly
- Proven data entry, data editing and typing skills
- Exceptional conflict resolution, negotiation, and objection handling skills
- Able to respond quickly in a dynamic and changing environment
- Excellent organizational and time management skills
- Experience with cash management
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