Retail Donor Specialist - Materials Handler Team Lead
On-site · Hermitage, Tennessee, United States
Job Summary
Retail Donor Specialist - Materials Handler Team Lead oversees donor intake and backroom operations, coaching Donor Specialists/Material Handlers, overseeing donation flow, and ensuring safety and efficiency. Responsibilities include leading daily donation activity, supervising front-end and back-end tasks, coordinating movement of donations, ensuring proper handling and inventory control, addressing donor service issues in real time, training and developing staff, communicating workflow needs to leadership, and maintaining a clean, organized, safe donation area. Must guide and support team members, model mission-aligned behavior, and ensure adherence to safety and organizational guidelines while maintaining productive operations and achieving production goals.
Required Qualifications
- High School Diploma or equivalent required
- Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or related field preferred
- 1-2 years experience in production, warehouse, retail, or logistics environments required
- Ability to stand, walk, and move throughout the store during shifts
- Ability to work a flexible schedule including weekends and holidays
- Ability to learn and follow established processes
- Ability to train, coach, and develop team members
- Strong communication skills
- Experience with Windows-based computer applications
- Knowledge of safety practices and CPSC guidelines
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