Retail Display Installer - Technology

Job Summary

Required Qualifications

• •Must be 18 or older
• •Must be authorized to work in the United States
• •Must have a valid driver's license
• •Must have current auto insurance
• •Must have a reliable personal vehicle
• •Must be willing to travel up to 90 miles from your residence
• •Must be able to climb ladders up to 10 feet
• •Must be able to safely lift and carry up to 60 lbs
• •Must be able to kneel, walk, crouch, bend, reach overhead, and perform repetitive physical tasks
• •Must own an Android or Apple mobile device
• •Must be able to successfully navigate various communication platforms and applications independently
• •Must be able to download mobile apps, follow digital work instructions, and upload photos
• •Must be comfortable using hand tools and technology
• •Must be able to provide and use: Phillips head & flat head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, 256G USB (USB-A / C adapter)
• •Must be able to use a smartphone with a current operating system and active data plan
• •Must be available for weekend assignments as needed
• •Must be available for early morning and late-night availability as needed
• •Must maintain a minimum of 20 hours of fieldwork within a rolling 30-day period
• •Must be able to respond and remain responsible for consistent communication with field services management quickly (typically within 24 hours)
• •Must be able to accept and schedule all assigned jobs within 48 hours of receipt
• •Must be able to complete training and certification programs
• •Must be able to accurately track, record, and communicate activity via designated systems/workflows
• •Must be able to work independently in a fast-paced environment
• •Must be able to follow planogram (POG) directives and secondary communication
• •Must be able to conduct break-fix repairs to ensure displays and fixtures are fully functional
• •Must be able to install and service TVs, interactive displays, kiosks, and other retail display equipment
• •Must be able to update operating systems and software on display devices
• •Must be able to install and replace graphics, pricing cards, SD cards, and other marketing materials
• •Must be able to troubleshoot and resolve hardware and display issues
• •Must be able to capture and upload photos to document completed work
• •Must be able to maintain a clean, organized, and safe work area
• •Must be able to work collaboratively and autonomously
• •Must have effective communication abilities, primarily via phone, text, and email
• •Must be able to use a smartphone for clocking in/out, taking/uploading photos, downloading apps, and connecting to the internet
• •Must be able to manage virtual software and ensure successful execution of related tasks and timelines
• •Must be able to adhere to timelines associated with accurate timecard submission
• •Must be able to report anomalies daily with needed corrections
• •Must be able to build and maintain strong relationships with internal teams, clients, retailers, and field representatives
• •Must be able to demonstrate professionalism, effective communication skills, and strong leadership abilities
• •Must be able to foster a positive work environment
• •Must be able to ensure transparent, respectful communication with all team members
• •Must be able to work across all aspects of the company and through cross-functional processes
• •Must be able to ensure customer and client satisfaction is met according to established shared service field KPIs
• •Must be able to be open to provide and receive feedback
• •Must have a high school diploma or equivalent
• •Must be able to adjust to the ever-changing variety of tasks and work environments
• •Must be able to make sound decisions, show good judgment and problem-solve effectively
• •Must be capable of working autonomously with excellent time management and reporting skills
• •Must be able to install, assemble, and update retail fixtures, shelving, endcaps, and displays
• •Must be able to complete retail resets, store build-outs, remodels, and display repairs
• •Must be able to follow planograms, schematics, and client-specific merchandising directives with accuracy
• •Must be able to update operating systems and software on display devices
• •Must be able to install and replace graphics, pricing cards, SD cards, and other marketing materials
• •Must be able to troubleshoot and resolve hardware and display issues to ensure equipment is functioning properly
• •Must be able to capture and upload photos to document completed work using a mobile device
• •Must be able to maintain a clean, organized, and safe work area while representing the client professionally
• •Must be able to respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact)
• •Must be able to keep their availability updated and accurate
• •Must be able to fully complete all assigned jobs on or before scheduled end dates
• •Must be able to complete necessary forms/surveys associated with each job/assignment before leaving the job site
• •Must be able to maintain and update displays according to planograms/client requests
• •Must be able to conduct break-fix repairs to ensure displays and fixtures are fully functional
• •Must be able to participate in early morning installations and installations involving a team of 2+ people and provide solution feedback
• •Must be able to manage virtual software and ensure successful execution of related tasks and timelines
• •Must be able to contribute to the team's success by assisting other members as needed
• •Must be able to adhere to timelines associated with accurate timecard submission
• •Must be able to report anomalies daily with needed corrections
• •Must be able to work independently in a fast-paced environment
• •Must be able to participate and complete training and certification programs
• •Must be able to accurately track, record, and communicate activity via designated systems/workflows
• •Must be able to accept and schedule all assigned jobs within 48 hours of receipt
• •Must be able to work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies
• •Must be able to build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders
• •Must be able to cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication
• •Must be able to demonstrate professionalism, effective communication skills, and strong leadership abilities while representing the company
• •Must be able to set a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
• •Must be able to work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
• •Must be able to ensure customer and client satisfaction is met/continually improved upon according to established shared service field KPIs as determined by field management
• •Must be able to be open to provide and receive feedback
• •Must be able to adjust to the ever-changing variety of tasks and work environments
• •Must be able to follow planogram (POG) directives and secondary communication
• •Must be able to install and merchandising experience

Desired Qualifications

• •Previous retail or merchandising experience
• •Installation and merchandising experience
• •Proficiency with hand and power tool usage