Retail Display Installer – Technology

Job Summary

Required Qualifications

• •Must be 18 or older
• •Must be authorized to work in the United States
• •Must have a valid driver's license
• •Must have current auto insurance
• •Must have a reliable personal vehicle
• •Must be willing to travel up to 90 miles from your residence
• •Must be able to climb ladders up to 10 feet
• •Must be able to safely lift and carry up to 60 lbs
• •Must be able to kneel, walk, crouch, bend, reach overhead, and perform repetitive physical tasks
• •Must own an Android or Apple mobile device
• •Must be able to successfully navigate various communication platforms and applications independently
• •Must complete all training assignments and tasks within a designated time frame
• •Must be able to work collaboratively and autonomously
• •Must have effective communication abilities, primarily via phone, text, and email
• •Must be able to use a smartphone for various tasks, such as clocking in and out, taking and uploading photos, downloading applications, and connecting to the internet
• •Must be able to respond and remain responsible for consistent communication with field services management quickly (typically within 24 hours)
• •Must be available Monday through Friday
• •Must be available for weekend and holiday assignments as needed
• •Must be available for early morning and late-night assignments as needed
• •Must maintain a minimum of 20 hours of fieldwork within a rolling 30-day period
• •Must be able to adjust to the ever-changing variety of tasks and work environments
• •Must have a high school diploma or equivalent
• •Must be able to follow planogram (POG) directives and secondary communication
• •Must be able to install and service TVs, interactive displays, kiosks, and other retail display equipment
• •Must be able to update operating systems and software on display devices
• •Must be able to install and replace graphics, pricing cards, SD cards, and other marketing materials
• •Must be able to troubleshoot and resolve hardware and display issues
• •Must be able to capture and upload photos to document completed work using a mobile device
• •Must be able to maintain a clean, organized, and safe work area
• •Must be able to provide and use Phillips head & flat head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, 256G USB (USB-A / C adapter)
• •Must be able to respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact)
• •Must be able to keep their availability updated and accurate
• •Must be able to fully complete all assigned jobs on or before scheduled end dates
• •Must be able to complete necessary forms /images/ surveys associated with each job/assignment before leaving the job site
• •Must be able to conduct break-fix repairs to ensure displays and fixtures are fully functional
• •Must be able to participate in early morning installations and installations involving a team of 2+ people and provide solution feedback
• •Must be able to manage virtual software and ensure successful execution of related tasks and timelines
• •Must be able to accurately track, record, and communicate activity via designated systems/ workflows
• •Must be able to accept and schedule all assigned jobs within 48 hours of receipt
• •Must be able to work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies
• •Must be able to build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders
• •Must be able to demonstrate professionalism, effective communication skills, and strong leadership abilities while representing the company
• •Must be able to set a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
• •Must be able to work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
• •Must be able to ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
• •Must be open to provide and receive feedback
• •Must have superior leadership skills and strong professional communication and presentation skills
• •Must be able to make sound decisions, show good judgment and problem-solve effectively
• •Must be capable of working autonomously with excellent time management and reporting skills

Desired Qualifications

• •Previous retail or merchandising experience
• •Installation and merchandising experience
• •Proficiency with hand and power tool usage