Retail Display Installer – Technology

Job Summary

Required Qualifications

• •Must be 18 or older
• •Must be authorized to work in the United States
• •Must have a valid driver's license
• •Must have current auto insurance
• •Must have a reliable personal vehicle
• •Must be willing to travel up to 90 miles from your residence
• •Must be able to climb ladders up to 10 feet
• •Must be able to safely lift and carry up to 60 lbs
• •Must be able to kneel, walk, crouch, bend, reach overhead, and perform repetitive physical tasks
• •Must own an Android or Apple mobile device
• •Must be able to successfully navigate various communication platforms and applications independently
• •Must be able to download mobile apps, follow digital work instructions, and upload photos
• •Must be able to use a smartphone with a current operating system and active data plan
• •Must be able to use Phillips head & flat head screwdriver
• •Must be able to use hex keys
• •Must be able to use a box cutter
• •Must be able to use a tape measure
• •Must be able to use a microfiber cloth
• •Must be able to use a 256G USB (USB-A / C adapter)
• •Must be able to complete all training assignments and tasks within a designated time frame
• •Must be able to work collaboratively and autonomously
• •Must have effective communication abilities, primarily via phone, text, and email
• •Must be able to coordinate tasks and provide updates
• •Must be able to clock in and out
• •Must be able to take and upload photos
• •Must be able to connect to the internet
• •Must be able to respond and remain responsible for consistent communication with field services management quickly (typically within 24 hours)
• •Must be able to keep their availability updated and accurate
• •Must be able to fully complete all assigned jobs on or before scheduled end dates
• •Must be able to complete necessary forms / surveys associated with each job/assignment
• •Must be able to maintain and update displays according to planograms/ client requests
• •Must be able to conduct break-fix repairs to ensure displays and fixtures are fully functional
• •Must be able to participate in early morning installations
• •Must be able to participate in installations involving a team of 2+ people
• •Must be able to provide solution feedback
• •Must be able to manage virtual software and ensure successful execution of related tasks and timelines
• •Must be able to assist other members as needed
• •Must be able to accurately track, record, and communicate activity via designated systems/ workflows
• •Must be able to report anomalies daily with needed corrections
• •Must be able to work independently in a fast-paced environment
• •Must be able to accept and schedule all assigned jobs within 48 hours of receipt
• •Must be able to follow all directives as provided
• •Must be able to execute fully and completely
• •Must be able to work closely within the shared services team
• •Must be able to identify opportunities for improvement
• •Must be able to communicate and drive solutions while ensuring operational efficiencies
• •Must be able to build and maintain strong relationships within the shared services team
• •Must be able to demonstrate professionalism, effective communication skills, and strong leadership abilities
• •Must be able to set a high standard for behavior
• •Must be able to foster a positive work environment
• •Must be able to ensure transparent, respectful communication with all team members
• •Must be able to work across all aspects of the company and through cross-functional processes
• •Must be able to ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs
• •Must be able to be open to provide and receive feedback
• •Must be able to adjust to the ever-changing variety of tasks and work environments
• •Must have superior leadership skills
• •Must have strong professional communication and presentation skills
• •Must be able to make sound decisions
• •Must be able to show good judgment
• •Must be able to problem-solve effectively
• •Must be capable of working autonomously
• •Must have excellent time management and reporting skills
• •Must have a high school diploma or equivalent
• •Must be able to follow planogram (POG) directives and secondary communication
• •Must be able to install and service TVs, interactive displays, kiosks, and other retail display equipment
• •Must be able to update operating systems and software on display devices
• •Must be able to install and replace graphics, pricing cards, SD cards, and other marketing materials
• •Must be able to troubleshoot and resolve hardware and display issues
• •Must be able to capture and upload photos to document completed work
• •Must be able to maintain a clean, organized, and safe work area
• •Must be able to represent the client professionally
• •Must be able to install, assemble, and update retail fixtures, shelving, endcaps, and displays
• •Must be able to complete retail resets, store build-outs, remodels, and display repairs
• •Must be able to adhere to timelines associated with accurate timecard submission
• •Must be able to work Monday through Friday
• •Must be able to work flexible schedule with assignments scheduled between 7:00 a.m. and 6:00 p.m.
• •Must be able to provide a minimum of 20 hours of availability for field assignments within a rolling 30-day period
• •Must be able to work independently
• •Must be able to meet deadlines
• •Must be able to use mobile applications and technology to review, schedule, and complete assignments
• •Must be able to manage your schedule to complete work within established timelines
• •Must be able to build store-level relationships
• •Must be able to ensure top-quality execution on every project
• •Must be able to respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact)
• •Must be able to keep their availability updated and accurate
• •Must be able to fully complete all assigned jobs on or before scheduled end dates
• •Must be able to complete necessary forms / surveys associated with each job/assignment before leaving the job site
• •Must be able to maintain and update displays according to planograms/ client requests
• •Must be able to conduct break-fix repairs to ensure displays and fixtures are fully functional
• •Must be able to participate in early morning installations and installations involving a team of 2+ people and provide solution feedback
• •Must be able to manage virtual software and ensure successful execution of related tasks and timelines
• •Must be able to contribute to the team's success by assisting other members as needed
• •Must be able to adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections
• •Must be able to work independently in a fast-paced environment
• •Must be able to participate and complete training and certification programs
• •Must be able to accurately track, record, and communicate activity via designated systems/ workflows
• •Must be able to accept and schedule all assigned jobs within 48 hours of receipt
• •Must be able to follow all directives as provided
• •Must be able to execute fully and completely
• •Must be able to work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies
• •Must be able to build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders
• •Must be able to cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication
• •Must be able to demonstrate professionalism, effective communication skills, and strong leadership abilities while representing the company
• •Must be able to set a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
• •Must be able to work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
• •Must be able to ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
• •Must be able to be open to provide and receive feedback
• •Must be able to adjust to the ever-changing variety of tasks and work environments
• •Must be able to make sound decisions, show good judgment and problem-solve effectively
• •Must be able to work autonomously with excellent time management and reporting skills
• •Must be able to use a smartphone for various tasks, such as clocking in and out, taking and uploading photos, downloading applications, and connecting to the internet
• •Must be able to respond and remain responsible for consistent communication with field services management quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported)
• •Must be able to install and merchandising experience
• •Must have proficiency with hand and power tool usage
• •Must be able to follow planogram (POG) directives and secondary communication
• •Must be able to install and service TVs, interactive displays, kiosks, and other retail display equipment
• •Must be able to update operating systems and software on display devices
• •Must be able to install and replace graphics, pricing cards, SD cards, and other marketing materials
• •Must be able to troubleshoot and resolve hardware and display issues to ensure equipment is functioning properly
• •Must be able to capture and upload photos to document completed work using a mobile device
• •Must be able to maintain a clean, organized, and safe work area while representing the client professionally
• •Must be able to install, assemble, and update retail fixtures, shelving, endcaps, and displays
• •Must be able to complete retail resets, store build-outs, remodels, and display repairs
• •Must be able to follow planograms (POGs), schematics, and client-specific merchandising directives with accuracy
• •Must be able to install and service TVs, interactive displays, kiosks, and other retail display equipment
• •Must be able to update operating systems and software on display devices
• •Must be able to install and replace graphics, pricing cards, SD cards, and other marketing materials
• •Must be able to troubleshoot and resolve hardware and display issues to ensure equipment is functioning properly
• •Must be able to capture and upload photos to document completed work using a mobile device
• •Must be able to maintain a clean, organized, and safe work area while representing the client professionally
• •Must be able to respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact)
• •Must be able to keep their availability updated and accurate
• •Must be able to fully complete all assigned jobs on or before scheduled end dates
• •Must be able to Installing and building displays, end caps, and fixturing
• •Must be able to Complete necessary forms /images/ surveys associated with each job/assignment before leaving the job site
• •Must be able to Maintaining and updating displays according to planograms/ client requests
• •Must be able to Conducting break-fix repairs to ensure displays and fixtures are fully functional
• •Must be able to Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback
• •Must be able to Manage virtual software and ensure successful execution of related tasks and timelines
• •Must be able to Contribute to the team's success by assisting other members as needed
• •Must be able to Adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections
• •Must be able to Work independently in a fast-paced environment
• •Must be able to Participate and complete training and certification programs
• •Must be able to Accurately track, record, and communicate activity via designated systems/ workflows
• •Must be able to Available for weekend assignments as needed
• •Must be able to Scheduling / Planning Your hours and locations may vary week to week, including occasional weekends; some early morning hours are possible, and/or holidays based on store/client requirements
• •Must be able to This role involves executing multiple job functions as agreed upon
• •Must be able to Accept and schedule all assigned jobs within 48 hours of receipt
• •Must be able to Following all directives as provided, executing fully and completely
• •Must be able to Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies
• •Must be able to Relationship Development: Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders
• •Must be able to Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication
• •Must be able to Leadership & Cross-functional Work: Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company
• •Must be able to Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
• •Must be able to Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
• •Must be able to Customer & Client Satisfaction: Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
• •Must be able to Be open to provide and receive feedback
• •Must be able to Adaptability Ability to adjust to the ever-changing variety of tasks and work environments
• •Must be able to Communication Skills Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates
• •Must be able to Use a smartphone for various tasks, such as clocking in and out, taking and uploading photos, downloading applications, and connecting to the internet
• •Must be able to Respond and remain responsible for consistent communication with field services management quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported)
• •Must be able to Education A high school diploma or equivalent is typically required
• •Must be able to Previous retail or merchandising experience is beneficial but not mandatory
• •Must be able to Experience Preferred Installation and merchandising experience
• •Must be able to Proficiency with hand and power tool usage
• •Must be able to Ability to follow planogram (POG) directives and secondary communication
• •Must be able to Technology Must own an Android or Apple mobile device to upload photos and data
• •Must be able to Must be able to successfully navigate various communication platforms and applications independently
• •Must be able to Training Must complete all training assignments and tasks within a designated time frame
• •Must be able to Agents are expected to be able to work collaboratively and autonomously
• •Must be able to Transportation and Travel Must have reliable transportation
• •Must be able to Valid driver's license and proof of insurance
• •Must be able to Willingness and ability to travel up to 90 miles from home per assignment/shift/daily
• •Must be able to Leadership & Communication: Superior leadership skills and strong professional communication and presentation skills
• •Must be able to Ability to make sound decisions, show good judgment and problem-solve effectively
• •Must be able to Capable of working autonomously with excellent time management and reporting skills
• •Must be able to What You Can Expect From 2020 Companies We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated
• •Must be able to We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees
• •Must be able to Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you
• •Must be able to 2020's Commitment We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer
• •Must be able to All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity
• •Must be able to WHO WE ARE 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States
• •Must be able to Over the past 31 years, our success has resulted from our relentless passion for elevating consumers, team members, and clients
• •Must be able to WHAT WE DO Whether launching new products, penetrating new consumer segments, or executing sales and marketing strategies, we can help you reach your business goals
• •Must be able to 2020 Companies identifies the opportunities in every challenge and works side-by-side with brands to guarantee success
• •Must be able to Each year we deliver over 25 million in-person impressions, and we generate nearly $10 billion in client revenue
• •Must be able to Our initiatives deliver a better return on investment for clients and retailers alike
• •Must be able to WHERE WE DO IT We train our staff to succeed in any environment and every situation
• •Must be able to We equip them with the experience and flexibility to help build brands and exceed goals
• •Must be able to From the top of the Fortune 500 to smaller companies ready to expand their market share, 2020 Companies partners with clients of all sizes
• •Must be able to HOW DO WE DO IT To guarantee the best team, we recruit, train, and deploy people who meet the exact needs of the clients' businesses
• •Must be able to Teamwork is the foundation of our AMPLIFY training program
• •Must be able to We train team members to build relationships with each other, retailers, and consumers
• •Must be able to Our blended learning environment inspires team members to be flexible, engaging, and adept at solving problems
• •Must be able to We have never missed a launch