Retail Display Installer - Technology

Job Summary

Required Qualifications

• •Must be 18 or older
• •Must be authorized to work in the United States
• •Must have a valid driver's license
• •Must have current auto insurance
• •Must have a reliable personal vehicle
• •Must be willing to travel up to 90 miles from your residence
• •Must be able to climb ladders up to 10 feet
• •Must be able to safely lift and carry up to 60 lbs
• •Must be able to kneel, walk, crouch, bend, reach overhead, and perform repetitive physical tasks
• •Must own an Android or Apple mobile device
• •Must be able to successfully navigate various communication platforms and applications independently
• •Must be able to download mobile apps, follow digital work instructions, and upload photos
• •Must be able to use a smartphone with a current operating system and active data plan
• •Must be able to use Phillips head & flat head screwdriver
• •Must be able to use hex keys
• •Must be able to use a box cutter
• •Must be able to use a tape measure
• •Must be able to use a microfiber cloth
• •Must be able to use a 256G USB (USB-A / C adapter)
• •Must be able to follow planogram (POG) directives
• •Must be able to complete training assignments and tasks within a designated time frame
• •Must be able to work collaboratively and autonomously
• •Must be able to adjust to the ever-changing variety of tasks and work environments
• •Must have effective communication abilities, primarily via phone, text, and email
• •Must be able to clock in and out using a smartphone
• •Must be able to take and upload photos
• •Must be able to connect to the internet
• •Must be able to respond to field services management quickly (typically within 24 hours)
• •Must be able to keep availability updated and accurate
• •Must be able to fully complete all assigned jobs on or before scheduled end dates
• •Must be able to complete necessary forms / surveys associated with each job/assignment
• •Must be able to maintain and update displays according to planograms/ client requests
• •Must be able to conduct break-fix repairs to ensure displays and fixtures are fully functional
• •Must be able to participate in early morning installations
• •Must be able to participate in installations involving a team of 2+ people
• •Must be able to provide solution feedback
• •Must be able to manage virtual software
• •Must be able to ensure successful execution of related tasks and timelines
• •Must be able to assist other members as needed
• •Must be able to adhere to timelines associated with accurate timecard submission
• •Must be able to report anomalies daily with needed corrections
• •Must be able to work independently in a fast-paced environment
• •Must be able to accept and schedule all assigned jobs within 48 hours of receipt
• •Must be able to execute fully and completely following all directives
• •Must be able to work closely within the shared services team
• •Must be able to identify opportunities for improvement
• •Must be able to communicate and drive solutions
• •Must be able to ensure operational efficiencies
• •Must be able to build and maintain strong relationships within the shared services team
• •Must be able to foster collaboration and communication
• •Must be able to demonstrate professionalism
• •Must be able to show good judgment
• •Must be able to problem-solve effectively
• •Must be able to work autonomously
• •Must be able to have excellent time management and reporting skills
• •Must be able to make sound decisions
• •Must have a high school diploma or equivalent
• •Must be able to install and service TVs, interactive displays, kiosks, and other retail display equipment
• •Must be able to update operating systems and software on display devices
• •Must be able to install and replace graphics, pricing cards, SD cards, and other marketing materials
• •Must be able to troubleshoot and resolve hardware and display issues
• •Must be able to capture and upload photos to document completed work
• •Must be able to maintain a clean, organized, and safe work area
• •Must be able to install, assemble, and update retail fixtures, shelving, endcaps, and displays
• •Must be able to complete retail resets, store build-outs, remodels, and display repairs
• •Must be able to follow schematics and client-specific merchandising directives with accuracy
• •Must be able to represent the client professionally
• •Must be able to build store-level relationships
• •Must be able to ensure top-quality execution on every project
• •Must be able to meet deadlines
• •Must be able to use mobile applications and technology to review, schedule, and complete assignments
• •Must be able to manage your schedule to complete work within established timelines
• •Must be able to work independently
• •Must have strong communication skills
• •Must have organizational skills
• •Must be detail-oriented
• •Must be self-motivated
• •Must be available for weekend assignments as needed
• •Must be available for early morning and late-night availability as needed
• •Must maintain a minimum of 20 hours of fieldwork within a rolling 30-day period
• •Must be able to provide and use the following tools: Phillips head & flat head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, 256G USB (USB-A / C adapter)
• •Must be able to install and build displays, end caps, and fixturing
• •Must be able to communicate and drive solutions while ensuring operational efficiencies
• •Must be able to represent the company
• •Must be able to set a high standard for behavior
• •Must be able to foster a positive work environment
• •Must be able to ensure transparent, respectful communication with all team members
• •Must be able to work across all aspects of the company
• •Must be able to ensure alignment and operational success
• •Must be able to ensure customer and client satisfaction is met / continually improved upon
• •Must be able to be open to provide and receive feedback
• •Must be able to track, record, and communicate activity via designated systems/ workflows

Desired Qualifications

• •Previous retail or merchandising experience
• •Installation and merchandising experience
• •Proficiency with hand and power tool usage
• •Superior leadership skills
• •Strong professional communication and presentation skills
• •Ability to make sound decisions
• •Show good judgment
• •Problem-solve effectively
• •Capable of working autonomously
• •Excellent time management and reporting skills
• •Ability to build relationships with each other, retailers, and consumers
• •Be flexible, engaging, and adept at solving problems
• •Ability to adjust to the ever-changing variety of tasks and work environments
• •Effective communication abilities, primarily via phone, text, and email
• •Use a smartphone for various tasks, such as clocking in and out, taking and uploading photos, downloading applications, and connecting to the internet
• •Respond and remain responsible for consistent communication with field services management quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported)
• •Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
• •Customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
• •Be open to provide and receive feedback
• •Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company
• •Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
• •Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
• •Customer & Client Satisfaction: Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
• •Be open to provide and receive feedback
• •Leadership & Cross-functional Work: Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company
• •Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members
• •Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success
• •Customer & Client Satisfaction: Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management
• •Be open to provide and receive feedback
• •Leadership & Communication: Superior leadership skills and strong professional communication and presentation skills
• •Ability to make sound decisions, show good judgment and problem-solve effectively
• •Capable of working autonomously with excellent time management and reporting skills