Retail Deputy Manager
On-siteNorth Shields, England, United Kingdom
Job Summary
Support the Store Manager in leading the team to deliver excellent customer service and achieve store targets. Take ownership of key operational areas such as stock management, merchandising, and compliance. Lead by example on the shop floor, setting high standards for service, presentation, and teamwork. Coach and develop team members, providing feedback and support to help them grow. Step up to manage the store in the absence of the Store Manager, ensuring smooth day-to-day operations. Support recruitment, onboarding, and training of new team members. Monitor store performance and contribute ideas to improve sales and efficiency. Ensure health & safety, cash handling, and loss prevention procedures are followed. Foster a positive, inclusive, and high-performing team culture. This 18-hour contract role is ideal for someone with supervisory experience in retail or customer service.
Required Qualifications
- Experience in a supervisory or team leadership role within retail or customer service
- Strong communication and interpersonal skills
- Confident in leading a team and making decisions
- Organised and able to manage multiple priorities
- Customer-focused with a passion for delivering great service
- Flexible and reliable, with a hands-on approach
- Experience in a high-volume or value retail environment
- Familiarity with retail systems and reporting tools
- Experience supporting recruitment, training, or performance management
- 18 hour contract
Desired Qualifications
- Being a great leader with wonderful people skills
- Inspire and motivate your team in line with our employer brand, values, behaviours and purpose
- Lead your team to reach their potential and steer your store to break records and get in the spotlight
- Work collaboratively with support departments and peers
- Provide quality constructive feedback
- Cheering on your team
- Having amazing everyday conversations with your team, discussing everything from performance to career aspirations and helping them get there
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.