Retail/Deposit Operations Representative II (onsite)
Hybrid · Newtown, Connecticut, United States
Job Summary
Onsite Retail/Deposit Operations Representative II at Newtown Savings Bank in Newtown, CT, with a remote option of one day per week. Key duties include handling deposit account research and service requests for Legal Services, monitoring and correcting system data, providing back-office operations support, maintaining departmental documentation, processing items (EIP/Overdraft Privilege, statements, notices, tax forms), reconciling General Ledger and settlement accounts, and generating timely statistical and billing reports. The role supports retirement plan documentation and communications, and involves handling complex external customer calls. Requires 2-4 years banking experience and an Associate’s degree or equivalent; strong customer service, teamwork, attention to detail, and MS Office proficiency are essential.
Required Qualifications
- Associate’s degree or equivalent with minimum 2-4 years banking experience
- Excellent customer service skills
- Goal- and deadline-oriented
- Attention to detail and analytical problem solving
- Good written and oral communication skills
- Good computer skills, MS Office (Excel, Word, Outlook)
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