Retail Department Manager-Sales and Service
On-siteSugarloaf, Minnesota, United States
Job Summary
Lead a dedicated team of Associates by fostering a collaborative environment that prioritizes exceptional customer service within a clean, safe, and well-maintained store. Assume ownership of assigned departments including Services, Front-End, Hard Goods, Soft Goods, STUDIO, and Practice Bays while driving sales targets and overall customer satisfaction. Move dynamically on the sales floor to assess business needs, maintain operational and merchandising standards, and ensure compliance with all SOPs, loss prevention policies, and safety protocols. Manage performance through consistent coaching, observation, and development conversations, while handling hiring and termination recommendations to the Store Leadership Team. Execute daily store operations including opening and closing procedures, cash handling, inventory accuracy, and staffing adjustments to match customer flow. Collaborate with peers to identify customer needs, leverage reporting insights for business performance, and champion company values to build a culture where both Associates and Customers thrive.
Required Qualifications
- Strong listening and interpersonal skills
- Good verbal and written communication skills
- Ability to communicate cross-functionally
- Ability to communicate expectations and standards to execute Company programs
- Strong strategic skills
- Ability to effectively forecast business needs
- Ability to develop comprehensive solutions to complex problems
- Ability to identify opportunities and solutions to increase sales
- Ability to strengthen operational processes
- Basic computer skills
- Working knowledge of Microsoft Office Suite, including Outlook
- Skills to manage conflict
- Ability to lead conflict resolution
- Ability to hold others accountable
- Strong business acumen
- Complete accountability for P&L management
- Ability to organize multiple priorities
- Ability to ensure resources are properly allocated to meet objectives
- Ability to lead by example
- Ability to enforce a high standard of Customer service
- Servant Leadership approach
- College degree or equivalent leadership experience
- Experience leading small-large groups of Associates
- Experience with performance management
- Experience with disciplinary action
- Experience with business controls
- Ability to stand for extended periods of time
- Ability to climb up and down a ladder
- Ability to move throughout the store
- Ability to lift a 30 lb. box overhead
- Ability to work a flexible work week
- Ability to work nights
- Ability to work weekends
- Ability to work holidays depending on business needs
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